Return & Refund Policy

Return & Refund Policy for MEYER'S

Return Eligibility and Timeframe

At MEYER'S, you may request a return within 60 days of your original purchase date. To qualify, products must be unused and in their original packaging. For hygiene and safety reasons, opened cleaning products cannot be accepted for return unless they are defective.

Non-Returnable Items

Certain products cannot be returned under any circumstances:

Opened or used products
Gift cards
Limited-edition and discontinued items (all sales on these are final)

If you are uncertain about the return eligibility of an item, please contact us via our contact page before sending it back. We will confirm whether a return is possible.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, MEYER'S will take full responsibility. You must notify us within 7 days of delivery and provide a photo of the item received. Choose between a replacement or a refund — whichever you prefer. In these cases, MEYER'S covers all return shipping costs.

Starting a Return

Contact MEYER'S through the contact page with your order number and details about the item(s) you wish to return.
Wait for authorization and instructions before shipping anything back to us.
Use a trackable shipping service to ensure your item does not get lost en route, as MEYER'S cannot refund items lost during return shipping.

Return Shipping Costs

Return shipping is your responsibility unless the product is defective or MEYER'S made an error with your order. We strongly recommend using a shipping method with tracking to protect your return.

Refund Processing

Once your returned item arrives at our facility and passes inspection, MEYER'S will issue a refund to your original payment method within 5-10 business days. If you request a refund without returning a product (for example, for order cancellation within 24 hours), the refund will be processed within 3-5 business days after approval.

Exchanges

If you would prefer to exchange an item rather than receive a refund, please inform us. Exchanges are subject to stock availability. When the replacement item costs more, we will provide a payment link for the difference. If it costs less, we will refund the price difference to you.

Important Information About Product Performance

Because cleaning products and scents work differently for everyone, dissatisfaction due to personal preference does not qualify as a defect or basis for return. However, we are happy to assist you in finding an alternative product better suited to your needs. Please reach out via the contact page for help.